Design, validate, and govern a composite customer health score - product usage and engagement signals combined into one weighted, normalized, decayed, banded…
Install the skill above, then run this in your AI tool:
/customer-health-score <your description>
About
Design, validate, and maintain one composite score that tells a post-sale team which accounts are drifting toward churn and which are ready for an expansion conversation. In ChurnZero's 2025 Customer Revenue Leadership Study (~800 CS and post-sales leaders surveyed), 73% said their current health score does not reliably predict churn.
Source
What gets added to your project
Preview every file this package writes on install before you run the command above.
Add this badge to a GitHub README so readers can open the package page and install the same version.
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AI assistant context
What this skill is for
@mbfinotti/customer-health-score@1.0.0 is an AIPM skill package for All tools. Use it when a project needs the reusable AI behavior described as: Design, validate, and govern a composite customer health score - product usage and engagement signals combined into one weighted, normalized, decayed, banded account score that flags both churn risk and expansion readiness, backtested ag...
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Run aipm add @mbfinotti/customer-health-score@1.0.0 in a project that has AIPM initialized.
Supported tools
@mbfinotti/customer-health-score@1.0.0 supports All tools.
Before installing
AIPM skills can add files to your project. Review the package name, target, description, license, and publisher before installing. Use a clean branch when trying a new skill.