WorkText outputQuick
Write a Helpful Customer Support Response
Produces an empathetic, policy-compliant customer reply together with an internal support note.
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Prompt
Write a clear and empathetic response to this customer.
Customer message:
{{customer_message}}
Relevant company policy:
{{company_policy}}
Resolutions we are allowed to offer:
{{allowed_resolutions}}
Brand tone:
{{brand_tone}}
The response should:
- Acknowledge the customer's specific concern.
- Explain the situation in plain language.
- Avoid admitting fault unless the supplied information confirms it.
- Never promise something outside the supplied policy.
- Present the best available resolution.
- End with one clear next step.
Return:
1. Suggested subject line
2. Customer-facing response
3. Internal note summarizing the issue
4. Any information the support agent should verify before sending
Keep the customer-facing response under 200 words unless the problem genuinely requires more detail.Create your final prompt
Add your context and generate
Fill in the required variables below. Optional variables can be left blank and will remain as placeholders.
The customer's original complaint or question.
The policy governing refunds, replacements, or support.
Actions the support agent is authorized to offer.
The communication style the response should follow.
What to expect
Example output
A concise subject line, empathetic customer response with one clear next step, internal issue summary, and a checklist of facts to verify.
Example context
Example input
Customer message: My order arrived damaged. Policy: Replacement within 30 days. Allowed resolutions: Replacement or refund. Brand tone: Friendly and professional.